Orlissa | Heels

Yes! During our Anniversary Sale, every order is delivered completely free across the United Kingdom with Royal Mail. You will receive your tracking code by email within 1 to 3 business days after placing your order, so you can follow your parcel every step of the way. Most orders arrive within 7 to 10 business days.

We want you to love every piece. If something isn't quite right, you have a full 30 days to return it for a refund or exchange it for a different size. Just email us and we will arrange a replacement straight away. That said, most of our customers find the fit spot on thanks to our accurate, hand measured size charts included on every product page. We always recommend checking those before ordering.

We accept all major payment methods including PayPal, Visa, Mastercard, American Express, and Apple Pay. Every transaction is processed through Shopify's secure, encrypted checkout, trusted by millions of stores worldwide. Your payment details are never stored by us.

The more you add to your bag, the more you save. Buy 2 items and get 15 percent off, buy 3 and save 20 percent, buy 4 for 25 percent off. All discounts are applied automatically at checkout. You can mix and match any items from any collection.

Once your order has been dispatched, you will receive an email with your Royal Mail tracking code. You can use this to follow your parcel in real time on the Royal Mail website. If you haven't received your tracking email within 3 business days, please check your spam folder or get in touch with us and we will sort it out for you right away.

We would love to hear from you! You can reach us by email atinfo@torquay-boutique.comany time. Our team is available Monday to Saturday, 09:00 to 18:00 GMT, and we aim to reply within a few hours. Whether you have a question about sizing, need help choosing a piece, or want to check on your order, we are here for you.